So, since the site launched, we have been receiving a myriad of support tickets requesting, demanding, begging return of coins lost while playing. We have even received several with threats of various types if we don't refund their losses.
Lately this seems to be getting more frequent, perhaps in part due to the addition of the doge-coin site, and perhaps mostly due to the recent price rise of BTC. We have a VERY strict non-refund policy on both sites. I imagine that most people requesting refunds have no idea how much more is being requested on a daily basis. To them it seems just a small amount, but when added together, the number is significant.
Gamblers need to realize that first of all they are losing to the investors, not to us. Once their coin is lost, it has been split amongst all who have their coins invested. They also need to not play for more than they can afford to lose. If they are uncomfortable losing a certain amount of coin then they should not have it in their balance able to be played. If the coins are not in your balance you (or your baby, teen, or errant bot) can not accidentally bet them all in one go.
Our sites do everything they can to keep your coins safe. The cold storage is not accessible to anyone aside from dooglus, there are a minimal number of coins kept in the hot wallet, and there is the ability for you to set user names, passwords, and 2FA on your accounts. If you try to make a max bet there is a box that pops up warning you of this and making you click again to confirm. (If you choose to turn this warning off then you risk an accidental max bet.) We offer to block accounts from gambling so investors are less tempted, and we don't endorse bots for the simple reason that we can not be accountable for any losses that might occur using these tools.
The FAQ has a very clear statement regarding refunds, and still people continue to expect that they may be the exception to this policy.
If anyone has any thoughts on how we can be even more clear in this regard, please feel free to email me directly, submit a ticket, or comment on the blog. It's difficult to keep saying the same thing to people, and more difficult when they don't accept our response and either threaten us or continue to harass us with refund requests.
We are not heartless, we care about people's losses. Unless there is a site side issue, there will be
NO REFUNDS -- NO EXCEPTIONS!